Privacy Policy

Pinnacle Inspect Pro (Pinnacle Inspect Pro,we,us,our) respects your privacy and is committed to protecting the personal information of our users (you,your). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://pinnacleinspectpro.ca (the Site), mobile applications, and related services (collectively, the Services).

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, mailing address.
  • Account login details.
  • Payment details (processed securely by third-party providers).

1.2 Inspection-Related Information

  • Property address and inspection appointment details.
  • Uploaded files, photos, inspection notes, or reports.
  • Communication between clients and inspectors.

1.3 Technical Information

  • Device type, browser type, operating system.
  • IP address, geolocation (if enabled).
  • Cookies and similar technologies for analytics and performance.

1.4 Usage Information

  • Actions taken within the platform (e.g., bookings, report views).
  • Time, frequency, and duration of activity on the Site or app.

 

 

 

 

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.
  • Facilitate bookings between clients and inspectors.
  • Generate and deliver inspection reports.
  • Process payments and send invoices/receipts.
  • Communicate updates, confirmations, and customer support responses.
  • Personalize your experience on our platform.
  • Monitor usage and detect/prevent fraud or misuse.
  • Comply with legal and regulatory obligations.

3. Sharing & Disclosure of Information

We do not sell your personal information. We may share information only in the following circumstances:

  • With Inspectors: To complete bookings and provide inspection services.
  • With Service Providers: Third-party companies that assist with hosting, payment processing, analytics, email communications, and customer support.
  • For Legal Reasons: If required by law, regulation, subpoena, or court order, or to protect our rights, safety, and property.
  • Business Transfers: If Pinnacle Inspect Pro is involved in a merger, acquisition, or sale of assets, user information may be transferred.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember user preferences.
  • Improve site performance and functionality.
  • Analyze traffic and usage trends.
  • Deliver targeted marketing (if applicable).

You can disable cookies in your browser settings, though this may limit certain features.

5. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information. However, no system is 100% secure. You use our Services at your own risk.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements.

Inspection reports and related data may be stored for record-keeping or regulatory requirements unless deletion is requested (subject to applicable laws).

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data (subject to legal requirements).
  • Withdraw consent to processing (where consent is the legal basis).
  • File a complaint with a privacy regulator (e.g., Office of the Privacy Commissioner of Canada).

Requests can be made by contacting us (see Section 10).

8. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect information from minors. If we learn a child has provided us with personal information, we will delete it promptly.

9. International Data Transfers

If you access our Services from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate. These countries may have different data protection laws.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Pinnacle Inspect Pro
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site with a revised “Last Updated” date. Material changes will be communicated (e.g., via email or prominent notice).